Securus Technologies Helping Identify Problems in Prison

When my fellow corrections officers are asked to come to meet with the supervisor about a problem, we know that they want immediate results or it could mean we lose our jobs. The reason for the meeting this week was because the rise in drug use in the jail was escalating at an alarming rate. My team was ordered to tighten down security and to locate the source of the trouble now, and we know that means we need to get results yesterday.


With only a limited amount of guards working under me, I had to designate the guards to a number of areas to try and see if we could slow down the flow of drugs to the jail. Even with more inmates watching for drugs in the visitor center, the problem persisted. We beefed up cell inspections, but our efforts netted the same amount of contraband that we usually found. When we decided to listen to the inmates using the phones, we discovered something incredible.


Securus Technologies is based out of Texas, and they installed our inmate call monitoring system. The company has one thousand dedicated employees who work for CEO Richard Smith, who all are committed to the objective of making the word safer for all. Even though I was the first to learn how to use the LBS software, it was my partner that got the alert of drug conversations over the monitoring system.


The reason for the concern was because a number of inmates kept referring to one of our guard by name at the visitor center, and how they needed to only get in his line before meeting up with each other. What we discovered was we had a corrupt staff member among us, who was letting certain visitors right through searches with drugs on them in exchange for some cash.


Securus Securing a Fantastic Communication Technology For Tomorrow

Securus provides cutting-edge communication technologies that allow individuals to communicate with each other without any issue. This ease of use technology is a must as it allowed for one party to use a face to face cam service that seamlessly connects both parties to be able to communicate lag free and never lose touch with one another. The Securus technology has become incredible, popular and successful, especially within the jailing industry as it allows jails to provide their inmates with an easy and affordable way in which to communicate with loved ones and still maintain regular contact without having to actually leave the facility.


Successful Business Practices

Operating on a state to state payment system Securus provides comfortable to understand regulations that put individuals in contact with one another without having to have many deep queries in regard to the cost of the service itself. Prepaid accounts are also available that let users establish a credit without overcharging or racking up unwanted fees that make other services a hassle to use. Being able to go into a call and not worry about having any money left is a fantastic way in which to maintain a call and focus on what matters most. Securus ultimately puts the user experience at the forefront of its technology thus separating the difficult monetary contribution part of the communicating process.


Customer Service Done Right

Maintaining a customer first prerogative has elevated Securus to a level of achieving much more with their customer base. It’s dedication towards serving individuals and focusing in on what matters has allowed Securus to provide top quality video and phone services to individuals of all different backgrounds. While their services are not limited to jail usage, those who utilize Securus will find that it indeed caters to the needs of those who need to make calls between loved ones without any hassle.


Securus Technologies Comes Out on Top With An A+ BBB Rating

Securus Technologies is a communications company that specializes in connecting inmates in correctional institutions with their families and friends on a regular basis. Currently, Securus works with communications with correctional institutions, safety organizations, and law enforcement communities. They work with about 3,400 different entities and about 1.2 million inmates across the face of North America.


Recently Securus Technologies was cited by the Better Business Bureau of Texas with an A+ rating, the highest rating given. Not every business can get a membership with the Better Business Bureau as there is a rigorous pre-application evaluation where the BBB is concerned with a business already acting in concert with the tenets and standards that the BBB stands for.


Securus Technologies has a brand new, 220 seat call center where the receipt of 2.5 million calls per month is routinely handled. These calls have an average answer rate of 11 seconds, with a 99 percent rate of accuracy. Given the huge amount of volume of calls that are routinely handled, these statistics are remarkably impressive.


By being able to display the Better Business Bureau A+ ranking, Securus can clearly show that an independent agency can back up the good track record that Securus has been able to create. It is doubly effective since they do not show any gimmicks or useless rhetoric in proving that they are not only capable of these service highlights, they are routinely achieving them.


The Better Business Bureau ethic of always telling the truth, honoring promises, build trust, safeguarding privacy and emphasizing integrity is also the ethic of Securus Technologies. Many times when companies toot their horns, the noise that ensues seems to drown out reality. If you are very busy doing things the right way, you don’t have time to fake your way to success. Results are really the final judge, and that is just how it is.



Securus Technologies clarifies information presented by GTL

I became aware of a battle between two inmate technology companies in June 2016. Securus Technologies and GTL are competitive technology competitor companies. I believe that Securus Technologies fought back after a series of misleading and inaccurate claims made by GTL. In a PRNewswire news, Securus made corrections published by GTL. There were several inaccuracies released by GTL. Securus made these corrections to ensure that investors and customers know the truth about the claims about the patent disputes. The two criminal justice and civil companies have shared a few license and patents in the past.


Securus Technologies has delivered its services to correction facilities for many years. The company is a leading provider of government information and detainee communications. The company serves more than 3,500 correction facilities across the 45 states. The company has its headquarters in Dallas, Texas. The company has offices in other parts of the world such as Canada, Mexico, and Columbia. The company has provided its services to more than one million inmates across the nation.


Securus technology avails its services for civil justice and criminal technology. Services provided by the company are used for corrections, monitoring, and public safety. GTL made multiple states against Securus that were false and misleading.


I think that Global Tel Link knows that patent litigations cost millions of dollars and many years to pursue. The approach taken by Global Tel Link is not in the best interest of the company. However, Securus has promised that it is going to defend itself from attacks while patenting customer complaints. Securus will continue to offer its services and respond to GTL’s claims. Securus has improved its customer service policy the previous year. Better Business Bureau determine that the company meets the maximum standards set. These standards include a commitment to make an effort and solve customer complaints. Securus has always shown a genuine service to increase customer experience and customer satisfaction.



Securus Technologies – Bridging the Gap between the Home and The Prison

Every day families are separated and torn apart when one of them is incarcerated and taken to a correctional facility. At this moment, the relatives of the inmate are confused and wonder how they will keep in touch and share important moments. Securus Technologies, an industry leader in the development of civil and criminal justice technology solutions, has come up with communication products that will help ease this process.

Securus Technologies, based in Dallas, Texas, has been in operation since 1986 and has over 30 years’ experience in serving the corrections industry. This company serves over 3400 facilities. It has helped over 1,200,000 inmates across North America. Recently, John Bell was hired as the Senior Vice President of Sales, with the assignment of developing a sales team that would complement the growing product portfolio.


Securus have opened up several avenues of communication for families with loved ones in prison. They provide the options of email, phone, and video communication. My personal favorite is the video visitation package. This package gives me the option of AT-Home Visitation where I get to communicate with my loved one from the comfort of my home. All I need is a computer, internet connection, and a webcam. The second option, Onsite Video Visitation, gives me the option of scheduling my visit to the correctional facility in advance, so I do not have to queue. You can get more details on these services using this link.


Securus recently posted a moving video showing a father watching his son perform in a concert. The father, an inmate, was so moved and could not believe that his son was so talented and that he would take the time to do a concert in his dad’s honor. When I watched this video, I realized that the power of video visitation is greater than what we think it is. Video visitation can be used as a tool to motivate inmates to change and reform so that they can go home to their families. If I had a loved one in prison, I would use this means of communication often to make sure that my family member is kept abreast of happenings at home, and is motivated to change.


Securus Technologies have successfully modernized the incarceration experience, by providing technology solutions that have bridged the gap between inmates and their families. I would recommend that anyone with a loved one in a correctional facility visit their website and get more details. Why struggle to keep in touch, while Securus has made it so much easier for you?

Securus Video Visitation – Concert from Securus Technologies on Vimeo.